Privacy Policy
Last updated: 3 July 2026

Privacy Policy
1. Introduction
SEND Parents in Power ("we", "us", or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we keep it secure, and your rights under UK data protection law.
By using our website or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.
 
2. Who We Are
SEND Parents in Power is an independent SEND advocacy service supporting children, young people and families with matters including:

• Education, Health and Care Plans (EHCPs)

• Disability Living Allowance (DLA)

• Blue Badge applications

• Benefits

• Grants

• SEND advocacy and guidance

• Complaints and all related SEND matters
   

If you have any questions about this Privacy Policy or how we use your information, please contact us using the contact details published on our website.
 
3. The Information We Collect
When you contact us, we may collect:
Personal Information

• Full name

• Email address

• Telephone number

• Postal address (if provided)
   

Information About Your Enquiry
This may include:

• Details about your child or family

• Information about education

• Information about disabilities or additional needs

• Information about benefits or financial support

• Details relating to EHCPs

• Supporting documents you choose to send us

• Any other information relevant to your enquiry
   

Some of this information may be considered special category personal data, such as information about health or disabilities. We only collect this information where it is necessary to provide the support you have requested or where you choose to provide it.
 
Please only share information that is relevant to your enquiry.
 
4. How We Collect Information
We collect information when you:

• Complete our website contact form

• Contact us by email

• Telephone us

• Message us through social media

• Provide documents for us to review

• Use our advocacy services
   

5. How We Use Your Information
We use your information to:

• Respond to your enquiry

• Provide SEND advocacy services

• Review documents you provide

• Prepare letters or applications where requested

• Communicate with you regarding your case

• Keep records of the support we have provided

• Meet our legal and regulatory obligations

• Improve our services

We only use your information where we have a lawful basis for doing so.
 
6. Marketing
We do not currently send marketing emails or newsletters.
 
If we introduce newsletters or updates in the future, we will only send them to individuals who have actively chosen to receive them. You will be able to unsubscribe at any time.
We do not sell or rent your personal information for marketing purposes.
 
7. Sharing Your Information
Your personal information will never be sold.
We may share information only where:

• You have asked us to do so.

• It is necessary to provide the support you have requested.

• We are legally required to do so.

• It is necessary to protect someone's safety or legal rights.
   

Our website is hosted by Wix, which processes personal information on our behalf so that we can operate our website and receive enquiries submitted through our contact form.
We may also use trusted service providers to help us operate our business. These providers are only given access to the information necessary to perform their services and are expected to protect your information appropriately.
 
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
While no method of electronic storage or internet transmission is completely secure, we take reasonable steps to safeguard your information.
 
9. How Long We Keep Your Information
We keep personal information only for as long as necessary to:

• Provide our services

• Maintain appropriate records

• Resolve disputes

• Meet legal, regulatory, or accounting obligations
   

When information is no longer required, it will be securely deleted or destroyed.
 
10. Cookies and Website Analytics
Our website is hosted by Wix.
Wix uses essential cookies to ensure the website functions correctly, remains secure, and provides a reliable experience for visitors.
We may also use analytics tools provided through Wix or other services to understand how visitors use our website. These tools may collect information such as:

• Pages visited

• Time spent on the website

• Device type

• Browser type

• General location (such as country or region)

• How visitors found our website
   

This information is generally aggregated and is used to improve our website and services.
 
You can control cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.
 
11. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.
 
12. Children's Information
Our services relate to children and young people with SEND.
However, our services are intended to be used by parents, carers, guardians, or individuals authorised to act on behalf of a child or young person.
Where you provide information about a child, you confirm that you have the authority to do so.
 
13. Your Rights
Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your information where appropriate.

• Request restriction of processing.

• Object to certain processing.

• Request transfer of your information where applicable.

• Withdraw consent where we rely on your consent.

We will respond to requests in accordance with applicable law.
 
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
 
15. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your data protection rights, please contact SEND Parents in Power using the contact details published on our website.